PRIVACY POLICY
- Visit our
website
at https://veelapp.com or any website of ours that links to this Privacy Notice
- Download and
use
our mobile application ( Veel App) , or any other application of ours that links to this Privacy Notice
- Use
Authentic Video Marketing Platform .The all-in-one UGC video platform for brands and creators.
- Engage with us
in other related ways, including any marketing or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.-
names
-
phone numbers
-
email addresses
-
mailing addresses
-
usernames
-
passwords
-
contact preferences
-
contact or authentication data
-
billing addresses
-
debit/credit card numbers
-
job titles
-
social platform apis
-
location
-
social security numbers or other government identifiers
- Geolocation Information. We may request access or permission to
track location-based information from your mobile device, either continuously or while you are using
our mobile application(s), to provide certain location-based services. If you wish to change our
access or permissions, you may do so in your device's settings.
- Mobile Device Access. We may request access or permission to
certain features from your mobile device, including your mobile device's
camera ,microphone ,social media accounts ,storage ,sms messages ,reminders ,and other features. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device
information (such as your mobile device ID, model, and manufacturer), operating system, version
information and system configuration information, device and application identification numbers,
browser type and version, hardware model Internet service provider and/or mobile carrier, and
Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also
collect information about the phone network associated with your mobile device, your mobile device’s
operating system or platform, the type of mobile device you use, your mobile device’s unique device
ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push
notifications regarding your account or certain features of the application(s). If you wish to opt
out from receiving these types of communications, you may turn them off in your device's settings.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.- Log and
Usage Data. Log and usage data is service-related, diagnostic, usage, and performance
information our servers automatically collect when you access or use our Services and which we
record in log files. Depending on how you interact with us, this log data may include your IP
address, device information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with
your usage, pages and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device
Data. We collect device data such as information about your computer, phone, tablet, or
other device you use to access the Services. Depending on the device used, this device data may
include information such as your IP address (or proxy server), device and application
identification numbers, location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
- Location
Data. We collect location data such as information about your device's location, which
can be either precise or imprecise. How much information we collect depends on the type and
settings of the device you use to access the Services. For example, we may use GPS and other
technologies to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by refusing access
to the information or by disabling your Location setting on your device. However, if you choose
to opt out, you may not be able to use certain aspects of the Services.
-
__________ .__________
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners,2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.- To
facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to your
account, as well as keep your account in working order.
- To respond to user inquiries/offer support to
users. We may process your information to respond to your inquiries and
solve any potential issues you might have with the requested service.
- To send administrative information to
you. We may process your information to send you details about our
products and services, changes to our terms and policies, and other similar
information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user
communications. We may process your information if you
choose to use any of our offerings that allow for communication with
another user.
- To request feedback. We
may process your information when necessary to request feedback and to
contact you about your use of our Services.
- To send you marketing and
promotional communications. We may process the personal
information you send to us for our marketing purposes, if this is in
accordance with your marketing preferences. You can opt out of our
marketing emails at any time. For more information, see
" WHAT ARE YOUR PRIVACY RIGHTS? " below.
- To
deliver targeted advertising to you. We may process your
information to develop and display
personalized content and advertising tailored to your interests, location, and more.
- To protect our
Services. We may process your information as part
of our efforts to keep our Services safe and secure, including
fraud monitoring and prevention.
-
To identify usage
trends. We may process information
about how you use our Services to better understand
how they are being used so we can improve them.
-
To
determine the effectiveness of our marketing
and promotional campaigns. We may
process your information to better understand
how to provide marketing and promotional
campaigns that are most relevant to you.
- To save or
protect an individual's vital
interest. We may process your
information when necessary to save or
protect an individual’s vital interest, such
as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.- Consent. We
may process your information if you have
given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance
of a Contract. We may process
your personal information when we believe it
is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users
information about special offers and
discounts on our products and services
- Develop and display
personalized and relevant advertising content for our users
-
Analyze how our Services are used so we can improve them to engage and retain users
- Support our
marketing activities
- Diagnose problems
and/or prevent fraudulent activities
- Understand how our
users use our products and services so we
can improve user experience
- Legal
Obligations. We may process
your information where we believe it is
necessary for compliance with our legal
obligations, such as to cooperate with a law
enforcement body or regulatory agency,
exercise or defend our legal rights, or
disclose your information as evidence in
litigation in which we are involved.
- Vital
Interests. We may process your
information where we believe it is necessary
to protect your vital interests or the vital
interests of a third party, such as
situations involving potential threats to
the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations
and fraud detection and prevention
- For business
transactions provided certain conditions are
met
- If it is contained
in a witness statement and the collection is
necessary to assess, process, or settle an
insurance claim
- For identifying
injured, ill, or deceased persons and
communicating with next of kin
- If we have
reasonable grounds to believe an individual
has been, is, or may be victim of financial
abuse
- If it is reasonable
to expect collection and use with consent
would compromise the availability or the
accuracy of the information and the
collection is reasonable for purposes
related to investigating a breach of an
agreement or a contravention of the laws of
Canada or a province
- If disclosure is
required to comply with a subpoena, warrant,
court order, or rules of the court relating
to the production of records
- If it was
produced by an individual in the course of
their employment, business, or profession
and the collection is consistent with the
purposes for which the information was
produced
- If the
collection is solely for journalistic,
artistic, or literary purposes
- If the
information is publicly available and is
specified by the regulations
- We may disclose
de-identified information for approved research
or statistics projects, subject to ethics
oversight and confidentiality commitments
-
Cloud Computing Services
-
Payment Processors
-
Performance Monitoring Tools
-
User Account Registration & Authentication Services
-
Affiliate Marketing Programs
-
Data Storage Service Providers
-
Ad Networks
-
AI Platforms
-
Communication & Collaboration Tools
-
Data Analytics Services
-
Finance & Accounting Tools
- Order
Fulfillment Service Providers
-
Government Entities
-
Product Engineering & Design Tools
-
Retargeting Platforms
-
Sales & Marketing Tools
-
Social Networks
-
Testing Tools
-
Website Hosting Service Providers
-
Wallet System
-
Bank Account
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Customer Review
and Reputation Platforms. We may
invite you to share your experience with our
Services on third-party review platforms, such
as
G2 , Google , App Store and Play Store . If you choose to leave a review, we will share your email address with the platform to authenticate you and simplify the review process, and we may receive confirmation from the platform about whether you have already submitted a review so we can avoid sending you repeat requests. Any review you submit is collected, moderated, and published by the review platform acting as an independent data controller under its own privacy notice, and we do not control its further use of your information. If a review campaign is incentivized, this will be clearly indicated before you submit your review. To update or delete a published review, or to exercise your privacy rights regarding information the platform holds about you, please contact the review platform directly. We recommend that you review the platform's privacy notice before submitting a review.
- When
we use Google Maps Platform
APIs. We may share your
information with certain Google Maps
Platform APIs (e.g.
, Google Maps API, Places API).Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ( "cache" ) your locationfor six (6) months . You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
- Business
Partners. We may share your
information with our business partners
to offer you certain products, services,
or promotions.
- Other
Users. When you share
personal information
(for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity.If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
- Offer
Wall. Our application(s)
may display a third-party hosted
"offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.Google Analytics
We may share your information with Google Analytics to track and7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.-
AI automation
-
AI deployment
-
Video analysis
-
Video generation
-
Text analysis
-
Video Content Modiration
-
Content Modiration
-
Content Writing
-
User Face Verification
-
Skin Tone Verification
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:- Email:
support@veelapp.com
- Post: See
" HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
- We will
acknowledge your complaint within 30
days of receiving
it.
- We will
investigate without unjustifiable or
excessive delay.
- We will keep
you informed of progress and explain the
outcome.
- Website: ico.org.uk/make-a-complaint
- Helpline:
0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:-
Log in to your account settings and update your user account.
-
Contact us using the contact information provided.
13. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section| Category | Examples | Collected |
|---|---|---|
|
A.
Identifiers
|
Contact
details, such as real
name, alias, postal
address, telephone or
mobile contact number,
unique personal
identifier, online
identifier, Internet
Protocol address, email
address, and account
name
|
|
|
B.
Personal information as
defined in the
California Customer
Records
statute
|
Name,
contact information,
education, employment,
employment history, and
financial
information
|
|
|
|
Gender,
age, date of birth, race
and ethnicity, national
origin, marital status,
and other demographic
data
|
|
|
|
Transaction
information, purchase
history, financial
details, and payment
information
|
|
|
|
Fingerprints
and
voiceprints
|
|
|
|
Browsing
history, search history,
online
|
|
|
|
Device
location
|
|
|
|
Images
and audio, video or call
recordings created in
connection with our
business
activities
|
|
|
|
Business
contact details in order
to provide you our
Services at a business
level or job title, work
history, and
professional
qualifications if you
apply for a job with
us
|
|
|
|
Student
records and directory
information
|
|
|
|
Inferences
drawn from any of the
collected personal
information listed above
to create a profile or
summary about, for
example, an individual’s
preferences and
characteristics
|
|
|
|
|
|
- Receiving help
through our customer support channels;
- Participation in
customer surveys or contests; and
- Facilitation in the
delivery of our Services and to respond to
your inquiries.
- Category A -
As long as the user has an account with us
- Category B -
As long as the user has an account with us
- Category
C - As long as the user has an account with us
- Category
G -As long as the user has an account with us
- Category
I -As long as the user has an account with us
-
Category
K -As long as the user has an account with us
-
Category
L -As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
-
Targeting
cookies/Marketing
cookies
-
Social
media
cookies
-
Beacons/Pixels/Tags
-
Click
redirects:
__________ .
-
Social
media plugins:
__________ . We use social media features, such as a "Like" button, and widgets, such as a "Share" button, in our Services. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Services. Social media features and widgets may be hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data or their additional processing.
Your
Rights
You
have
rights
under
certain
US
state
data
protection
laws.
However,
these
rights
are
not
absolute,
and
in
certain
cases,
we
may
decline
your
request
as
permitted
by
law.
These
rights
include:
How
to
Exercise
Your
Rights
To
exercise
these
rights,
you
can
contact
us
Request
Verification
Upon
receiving
your
request,
we
will
need
to
verify
your
identity
to
determine
you
are
the
same
person
about
whom
we
have
the
information
in
our
system.
We
will
only
use
personal
information
provided
in
your
request
to
verify
your
identity
or
authority
to
make
the
request.
However,
if
we
cannot
verify
your
identity
from
the
information
already
maintained
by
us,
we
may
request
that
you
provide
additional
information
for
the
purposes
of
verifying
your
identity
and
for
security
or
fraud-prevention
purposes.
Appeals
Under
certain
US
state
data
protection
laws,
if
we
decline
to
take
action
regarding
your
request,
you
may
appeal
our
decision
by
emailing
us
at
15. DO OTHER
REGIONS HAVE
SPECIFIC PRIVACY
RIGHTS?
In
Short: You
may have additional
rights based on the
country you reside
in.
Australia
Republic of
South Africa
At
any time, you have the
right to request access
to or correction of your
personal information.
You can make such a
request by contacting us
by using the contact
details provided in the
section
16. CONTENT
POLICY AT VEEL
17.
DO
WE
MAKE
UPDATES
TO
THIS
NOTICE?
In
Short: Yes,
we will update
this notice as
necessary to
stay compliant
with relevant
laws.
18.
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
If
you have questions
or comments about
this notice, you may
19.
HOW
CAN
YOU
REVIEW,
UPDATE,
OR
DELETE
THE
DATA
WE
COLLECT
FROM
YOU?
8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.